Cancellation Policy
Draft rules for canceling a mowing request before or after a mower accepts.
Draft policy for pre-launch planning only. Have a qualified attorney review and replace this before public launch.
Before mower acceptance
A customer may cancel before a mower accepts the job. ComeMow should cancel the job and release or cancel any payment authorization when no work has started.
After mower acceptance
If the customer cancels after a mower accepts or is already traveling, ComeMow may review whether a reasonable cancellation fee applies, but this should be clearly disclosed before launch.
If the mower cancels after accepting, ComeMow may reassign the job, offer a new window, or cancel and release the customer authorization.
Admin cancellation
ComeMow may cancel unsafe, inaccurate, duplicate, unsupported, or suspicious requests before dispatch or during review.
Related policies