Refund Policy
Draft refund rules for canceled, incomplete, disputed, or unavailable mowing requests.
Draft policy for pre-launch planning only. Have a qualified attorney review and replace this before public launch.
Before capture
If a job is canceled before work starts or no mower is available, ComeMow should cancel or release the authorization instead of capturing funds.
If the authorization has already expired or cannot be used, ComeMow may ask the customer to authorize again before dispatch.
After capture
Refunds after capture may be full, partial, or denied depending on completion photos, customer approval, mower notes, dispute evidence, and applicable law.
Processing fees, payment provider rules, and chargeback rules may affect timing and amount. The final public policy should clearly explain this.
Related policies